Terms and Conditions
Weather, Fire, Air Quality/Smoke, Emergency-Related Issues/Force Majeure/Travel Insurance
If a confirmed road closure, evacuation orders, travel restrictions at your location or ours keep you from being able to get to us, we’ll refund all your money. If driving (or other) conditions are simply such that you would prefer not to make the trip, all terms listed below apply; we will not refund money because you choose not to come. If the weather or other conditions get bad once you’re here, i.e., power outages, unhealthy air quality/smoke, interrupted supplies of food, fuel, etc., and/or other inconveniences, we will reasonably attempt to help make the balance of your stay with us a comfortable one. You are hereby reminded that our coastal region is already geographically isolated, and may become temporarily cut off to vehicular travel and/or support services during extreme weather, or other events beyond our control (wildfire, earthquake, etc). We will not offer refunds due to any of these occurrences. Also see CANCELLATIONS paragraph. Travel Insurance is available, recommended, and may still be added by contacting one of the providers online.
Confirmation / Reservation Fee / Balance of Payment
You will receive a confirmation and further instructions upon receipt of your initial payment. The final rent payment is due two weeks before your arrival date. You’ll receive a courtesy reminder near that time, however the payment will be automatically processed.
Cancellations / Moving to a Different House Upon Arrival
With at least fourteen days’ notice of a cancellation (30 days for Christmas and New Year's) , we will charge a $20 cancellation fee. With early departure, or cancellation of any of the reserved dates with less than fourteen days’ notice, you will be charged for one-half the cancelled rent amount. Should Coasting Home, Inc. initiate cancellation of a reservation or a relocation, these terms do not apply.
Deposit Refund / Belongings Left Behind
Your deposit will be refunded less any deductions that may have accrued, within 21 days of your departure date. Please do not contact our office to check on the refund status until AFTER that 21 days. By signing below you also agree to accept responsibility for any damages resulting from your stay that exceed the deposit amount.
Every reservation includes flat $79 for damage insurance. As this is incorporated into the rental structure this is nonrefundable. Once your stay is complete, there is no need to be watching for a security deposit refund, or wondering if you’ll get it all back. If you prefer a standard security deposit, and to read more about this policy, *See below for options and further details.
We are not responsible for items you may have left behind in the home. When you notify us promptly about a lost item, we will make an effort to retrieve and return it to you for $20 plus the postage cost, but we can't promise it will be found or in the same condition as when you left it. (see Check-in / Check-out below)
Occupancy Limit / Parking / Sub-leasing / Guests of Renters **RESTRICTIONS SUBJECT TO CHANGE DUE TO COVID-19**
Maximum occupancy allowed is indicated in your confirmation. No more than that number are to be in the home at any time. If you desire to have a gathering that will exceed that number you MUST receive permission from the rental office several days in advance. A maximum of 4 cars is allowed, and they must be in the garage or driveway. DO NOT PARK ON GRASS. You are solely responsible for all terms and arrangements. You may NOT sub-lease your stay, or leave early and allow someone else to remain for the length of your rental. If you plan to split time in the rental home, you must notify our office and BOTH PARTIES must sign this rental agreement. BOTH PARTIES will be held fully responsible for all terms and arrangements. The rental record and potential for additional charges or fees is affected by violations regardless of which party violated.
Cleaning / Linens / BYOL
Due to drought conditions, many guests are electing to Bring Your Own Linens, then take them home to launder. If you agree to that your cleaning fee is reduced accordingly by $20 per bedroom. You are also agreeing to NOT USE THE LAUNDRY MACHINES in your rental home to wash your linens, subject to reinstatement of any previously discounted charges. Your rent payment covers the cost of our cleaning and linen service (if not BYOL). This fee provides for a standard amount of linens and thorough cleaning after your departure. If extra cleaning, (more than 3 or 4 hours) or excessive laundry is required, an additional charge at the rate of $40 per hour will be charged.
SMOKING IS NOT ALLOWED IN ANY RENTAL HOME. If you must smoke, do so outdoors. Keep doors and windows closed to avoid smoke drifting inside. There must be no cigarette butts or other debris left on premises. It can be very costly to remove odors from smoking.
Please assume that no homes allow pets. We do have several pet-friendly homes, but these are the only homes where your pet may come, and it will be with advance notice only, and will require an additional payment. IF THERE HAS BEEN NO PRIOR AGREEMENT WITH COASTING HOME, YOU MAY NOT BRING A PET TO THE HOME.
Check-in / Check-out
Check-in time is 4:00PM. Check-out is 11:00AM. Prior to your arrival date, you will receive arrival instructions by email. You may also receive a text message, an email, or simply a verbal communication containing directions to your rental, as well as the lockbox code to access your entry key. (Additional items will be found in the home including any applicable guest passes, check-out instructions, emergency information, etc.) Please use the app to check in and out, or call the rental office to inform us of your arrival, and again to notify us at the time of your departure. Remember to be sure you have packed up all your belongings before departing.
Reassignment / Showing by Real Estate Agents
If necessary, Coasting Home reserves the right to reassign your reservation to another home. Some of our homes are also for sale. This may result in the need to show the home during your stay. This may ultimately result in the sale of the house prior to your arrival date. We reserve the right to reassign you or (when unavoidable) cancel your reservation. Refer to preceding CANCELLATIONS paragraph.
Violation of Terms
Violation of any of the stated terms of this contract, i.e., pets, BYOL, maximum occupancy, etc., could increase your reservation charges. In addition, you will be liable for any additional costs resulting from the violation including fines to the homeowner, damages, or other losses.
ADDITIONAL TERMS AND CONDITIONS Coasting Home or the homeowner does not assume any liability for loss, damage or injury to persons or their personal property. Neither do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing. Nor will Coasting Home or the homeowner accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, PANDEMIC, or other reasons beyond its control. Many of our properties are along the ocean bluff or otherwise have steep cliffs. Do not go near the edges and do not allow children to roam the property unattended.
HOLD HARMLESS Occupant agrees to indemnify, defend and hold harmless Owner and Coasting Home from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage or injury to Occupant, Occupant's guests or licensees or their personal property. In any action concerning the rights, duties or liabilities of the parties to this agreement, their principals, agents, successors, or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.
MEDIATION/ARBITRATION Parties agree to mediate any dispute or claim arising between them in a location reasonably proximate to Gualala, CA. If not resolved, each agree to binding arbitration before an arbitrator in location reasonably proximate to Gualala, CA. Mediation or Arbitration fees will be paid by each party.
OUR WARRANTY Coasting Home warrants only that the home and its equipment and appliances are in good working order (unless otherwise disclosed to you in advance) as of the last inspection by our staff. If any equipment or appliance (including hot tub) becomes inoperable during your stay, please report it promptly to our office. We will make every effort to correct the problem, however we cannot guarantee full or immediate resolution. We will not issue refunds for any inconvenience or disappointment resulting from these factors.
*Accidental Damage Protection or Security Deposit?
PO Box 4443
Pawleys Island, SC 29585
COASTING HOME offers Accidental Rental Damage Protection for a charge of $79.00* Tenants may decline the purchase of this program by agreeing to pay a security deposit of NOT LESS THAN $300.00 (amounts may vary by property). Please notify COASTING HOME in writing (included in comment section during your reservation, or via email are acceptable) if you elect to pay the security deposit in lieu of purchasing the damage protection program.
This Damage Protection program covers up to $3000.00 in accidental damage to your rented unit that occurs during your covered occupancy. COASTING HOME is responsible for filing all program claims on behalf of tenants and the tenant may be notified in writing of any such claim. Tenant verification may be required in certain cases.
Tenant will be responsible for the cost of repair of all damages that exceeds the coverage limit of the Accidental Rental Damage Program. The amount you pay for the Accidental Rental Damage Protection program includes any related insurance, technology-support, service, and claims adjudication costs, along with administrative fees charged by the COASTING HOME for making this coverage available.
This program does not cover intentional damage, those damages resulting from the negligence of tenant, or damages from non-compliance with the terms of this agreement. Determination of actual damages will be at the sole discretion of COASTING HOME or program underwriter. Security deposits are refundable within 21 days from the departure date. Security deposits may be applied to actual damages caused by the tenant as permitted by law.
YOUR RESPONSIBILITIES AS PROTECTED GUEST
• Report any accidental damage to the Property Manager when they occur;
• Verify damages when requested to do so by our staff;
• Notify the police in case of loss by theft;
• Take reasonable actions to protect damaged property from sustaining further damage.
TERMS OF COVERAGE
1. The Property Protection Program takes effect upon check-in or registration on the booked arrival date to a Covered Unit, together with receipt of payment of the Program Fee at or before check-in. 2. The Property Protection Program shall terminate upon normal check out time of the Covered Unit or the departure of the Rental-Guest, whichever occurs first.
IMPORTANT NOTICES: PROGRAM FEES ARE NON-REFUNDABLE. Payments for this program will not be accepted after the Rental-Guest has entered the Rented Unit for the beginning of their Stay. This is a general outline of the terms and conditions of The Property Protection Program. It does not include all of the terms, coverages, exclusions, limitations, and conditions of the program. Please see detailed program description at insurestays.com/contents-guest.